Refund policy

See before you pay

You see a free preview of your portraits before you buy anything, so you only pay for the ones you like. What you buy is exactly the portrait you previewed, full size and without the watermark.

Your right of withdrawal

If you live in the EU or the UK, you normally have 14 days to cancel an online purchase. For digital content like our portraits, this right ends once delivery has started, provided you agreed to immediate delivery and confirmed you know you lose the right. You do both by ticking the box at checkout, and we deliver right after payment. So once your portraits are delivered, the statutory right of withdrawal no longer applies.

When something goes wrong, we fix it

Write to us within 14 days of your purchase and we'll fix it or refund you if:

• a portrait you paid for couldn't be made, or never arrived;
• the file is broken or won't open;
• the portrait you received isn't the one you previewed;
• you were charged twice or charged the wrong amount.

Your legal rights for faulty digital content always apply as well, whatever this page says.

How to ask

Email [email protected] from the address you used at checkout, or include your project link. Tell us which portrait and what went wrong. Refunds go back to the card or payment method you used, and usually show up within 5 to 10 business days. For gifts, the refund goes to the person who paid.