Terms of service

These terms apply when you use pet-portraits.app and buy portraits from us. We've kept them short and plain. Nothing here takes away rights you have by law as a consumer.

1. Who we are

Pet Portraits is run by Računalniško programiranje, Tomaž Ovsenjak s.p., Mlajtinci 15, 9226 Moravske Toplice, Slovenia. You can reach us at [email protected]. More details are in our imprint.

2. What we make

You pick one or more looks and upload a photo of each person and each pet. We use artificial intelligence to turn them into portraits of you together. You can see free previews first: they're small and carry a watermark. When you buy, you get the same portraits as full-resolution image files without the watermark.

The portraits are AI-made, artistic images. They won't be a photographic copy of you or your pet, and details can differ from real life. That's why you see a preview of every portrait before you pay for it. Each portrait is made once; we don't remake a portrait you've bought in a different version.

3. Your photos

• Only upload photos you're allowed to use.
• If someone else is in a photo, you need their permission. For a child, you must be their parent or guardian, or have that person's permission.
• Don't upload anything illegal, hateful, sexual or violent, or photos meant to harm, mock or impersonate someone. We may refuse or delete such projects.

We only use your photos to make and deliver your portraits. How we handle them, and when we delete them, is explained in our privacy policy.

4. Prices and payment

Prices are shown before you buy and at checkout, including any VAT or sales tax that applies. Payment is handled by Stripe. Your order is placed when you complete payment on the Stripe checkout page. There are no subscriptions: every purchase is a one-time payment.

5. Delivery

We deliver right after payment: your portraits appear on your project page and we email you the link. Looks you bought without a free preview are made first, which usually takes about a minute. We keep your purchased portraits available to download until you ask us to delete them.

If you buy a portrait as a gift, we email the person you name a link to it, with your note. Please make sure their email address is right.

6. Using your portraits

The portraits you buy are yours to use for any personal purpose: keep them, print them, frame them, share them and give them away. We don't use your photos or portraits in our marketing unless you give us permission.

7. Cancellations and refunds

At checkout you ask us to deliver your portraits right away and confirm you know that the 14-day right of withdrawal for online purchases ends once they're delivered. If something is wrong with a portrait, we'll put it right. The details are in our refund policy.

8. Our responsibility

We make the service with care, but we can't promise it will always be available or free of errors. We are fully liable for damage we cause intentionally or through gross negligence, and for injury to life, body or health. Otherwise, as far as the law allows, our liability is limited to the amount you paid for the order concerned. None of this limits your statutory rights as a consumer.

9. Changes and applicable law

We may update these terms; the version shown when you place an order applies to that order. The law of Slovenia applies. If you are a consumer living in another country, you keep the protection of the mandatory consumer laws of the country where you live.